Terms & Conditions lucky365 – The Complete Guide for Malaysian Members

The Lucky365 platform is an online entertainment website offering a wide range of products, including Live Casino, baccarat, Sports Betting (covering Malaysia Super League and EPL football), cricket, virtual sports, e-sports (including MLBB, DOTA 2, and CS2), poker, and slots. All products are available to registered members who meet the stipulated eligibility criteria.

By using the Lucky365 platform, you acknowledge that:

• You have read and fully understood these Terms & Conditions.
• You agree to comply with all rules set out in this document.
• You understand that gambling involves financial risk and that you play entirely at your own risk.
• Lucky365 reserves the right to modify, suspend, or terminate any service at any time without prior notice.

These Lucky365 Terms & Conditions are governed by applicable laws. Any dispute arising from the use of the Lucky365 platform will be resolved through the process outlined in the relevant section of this document.

To register and use Lucky365's services, you must meet all of the following eligibility criteria:

• Minimum Age: You must be at least 21 years of age. Lucky365 treats underage gambling as a serious offence and will take immediate action upon discovery.
• Location: You are responsible for ensuring that your use of the Lucky365 platform is lawful under the laws of your place of residence.
• Legal Capacity: You must have full legal capacity to enter into a legally binding agreement.
• Single Account: Each individual is permitted to hold only one lucky365 account. Ownership of multiple accounts will result in all such accounts being closed and balances may be forfeited.
• Real Identity: All information provided during registration must be accurate, complete, and up to date. The use of a false identity or another person's identity is strictly prohibited.

When registering a Lucky365 account, you are required to provide accurate and truthful information, including your full name, an active Malaysian phone number, email address, and date of birth. Lucky365 uses this information for identity verification and account security purposes.

Regarding your lucky365 account security:

• You are solely responsible for maintaining the confidentiality of your lucky365 account password.
• Do not share your login credentials with anyone, including family members or friends.
• All activity carried out using your login credentials is deemed to be your own action.
• If you suspect your account has been accessed without authorisation, contact the lucky365 support team immediately via Live Chat or email.
• Lucky365 recommends using a strong password and changing it regularly.

Lucky365 uses a two-factor authentication (2FA) system via SMS OTP to enhance the security of your account. You are encouraged to enable this feature in your account settings.

Lucky365 supports a wide range of popular payment methods in Malaysia for the convenience of our members. All transactions are processed in Malaysian Ringgit (RM/MYR).

Terms governing deposits and withdrawals on Lucky365:

• All deposits and withdrawals must be made using a payment method registered in the same Lucky365 member's name. Lucky365 does not permit payments through third-party accounts.
• Lucky365 does not charge any fees for deposits or withdrawals. However, payment service providers may impose their own charges, which are beyond Lucky365's control.
• Withdrawals may be subject to identity verification (KYC), particularly for first-time withdrawals or amounts exceeding certain limits.
• Lucky365 reserves the right to suspend withdrawals that raise suspicion of fraud or a breach of terms pending the completion of an investigation.

Lucky365 offers a variety of bonuses and promotions to our members from time to time. Each bonus is subject to wagering requirements that must be met before winnings can be withdrawn.

General terms applicable to all Lucky365 bonuses:

• Wagering Requirements: Each bonus carries its own wagering requirements. Please review the specific terms of each promotion before claiming it. In general, the wagering requirement for the lucky365 welcome bonus is 20x the bonus amount.
• One Bonus at a Time: Only one active bonus may be used at a time unless otherwise stated.
• Processing Time: All Lucky365 bonuses carry individual validity periods. Any bonus not utilised within the specified period will expire automatically.
• One Claim Per Promotion: Each promotion may only be claimed once unless it is explicitly stated as a recurring promotion (such as weekly cashback or daily reload).
• Bonus Abuse Policy: Lucky365 strictly prohibits all forms of bonus abuse, including bonus arbitrage, low-risk wagering that undermines the spirit of a promotion, or the use of multiple accounts to claim the same bonus.

All bets placed on the lucky365 platform are subject to the following general rules:

• Confirmed bets cannot be cancelled or amended except under specific technical circumstances recognised by lucky365.
• Lucky365 reserves the right to void any bet placed at clearly erroneous odds or as a result of a technical system failure.
• In the event of a match or event cancellation, Lucky365 will refund all stakes in accordance with the applicable rules for each sport or game type.
• Minimum and maximum betting limits vary by game type and event. lucky365 reserves the right to amend these limits at any time.
• For e-sports betting on events such as MLBB MPL Malaysia, DOTA 2, and CS2, the official results declared by the tournament organiser will be used to settle all bets.

For Live Casino games and slots on lucky365, an independently certified RNG (Random Number Generator) is used to ensure fairness in every game. Results generated by the RNG are final and cannot be disputed.

Lucky365 members are prohibited from engaging in any of the following conduct:

• Fraud: Any attempt to defraud the Lucky365 platform, other players, or our staff.
• Use of Bots: The use of automation software, bots, or any technical tools to gain an unfair advantage in any game.
• Collusion: Colluding with other players to manipulate game outcomes in poker or any other game on lucky365.
• Money Laundering: Using Lucky365 as a vehicle for money laundering or any other unlawful financial activity.
• System Abuse: Exploiting bugs or technical vulnerabilities on the lucky365 platform to gain an unfair advantage.
• False Identity: Registering using another person's name, IC number, or personal information.

A Lucky365 account may be closed or suspended under the following circumstances:

• At Member's Request: You may close your lucky365 account at any time by contacting our support team. Any valid remaining balance will be processed for withdrawal following identity verification.
• Self-Exclusion: As part of lucky365's commitment to responsible gaming, you may request a self-exclusion for a specified period. Your account will be suspended and you will not be permitted to create a new account during that time.
• Terms Violation: lucky365 reserves the right to close or suspend the account of any member who violates these Terms & Conditions without prior notice.
• Death: In the event of a member's passing, the lawful next of kin may claim the remaining lucky365 account balance by submitting the required legal documents.

Lucky365 takes the privacy and security of your personal data seriously. Information you provide to us is collected, stored, and used in accordance with the Lucky365 Privacy Policy, which can be found at Privacy Policy page us.

In summary, Lucky365:

• Uses 256-bit SSL encryption to protect all data transmitted between your device and Lucky365's servers.
• Will never sell, rent, or disclose your personal data to third parties without your consent, except where required by law.
• Maintains records of financial transactions in compliance with anti-money laundering (AML) legal requirements.
• Using your data for identity verification, fraud prevention, and service improvement purposes.

Lucky365 shall not be held liable for any loss or damage arising from:

• Internet service disruptions or technical issues beyond lucky365's control.
• Game outcomes occur in accordance with the established rules.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Financial losses resulting from betting decisions made by the member themselves.
• Any delays in transaction processing caused by third-party payment providers such as Touch 'n Go eWallet, GrabPay, or banking institutions.

Lucky365 reserves the right to modify these Terms & Conditions at any time. Changes will take effect immediately upon publication on this page. We will endeavour to notify members via email or in-platform notifications whenever significant changes are made.

Your continued use of the lucky365 platform after any changes are published will be deemed acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of the latest terms.

The "Updated" date at the top of this page indicates when the Lucky365 Terms & Conditions were last modified.

If you have any questions, concerns, or complaints regarding lucky365's Terms & Conditions, please reach out to our team through the following channels:

• Live Chat: Available on the lucky365 platform, 24 hours a day, 7 days a week.
• Email: support@lucky365-jit.com – we will respond within 24 hours.
• WhatsApp: The number is available on the lucky365 platform's support page.

The Lucky365 customer support team consists of specialists fluent in Bahasa Malaysia, ready to help you resolve any issue quickly and efficiently.

For more information on responsible gaming, please visit the Responsible Gaming us. For general enquiries, visit the FAQ us.