Lucky365 is fully committed to protecting the privacy and personal data security of every member. This document transparently explains how we collect, use, store, and protect your information.
This Privacy Policy describes our data protection practices Lucky365 and applies to all users who browse the website, register an account, or use any Lucky365 service. By using the Lucky365 platform, you agree to the terms of this Privacy Policy.
The foundation of trust between the platform and its members
For Lucky365, privacy is more than a legal obligation — it is a core value. We understand that when you register as a lucky365 member, you are entrusting us with information that is deeply personal and sensitive. That trust is something we take very seriously.
This lucky365 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). It clearly explains what data we collect, how it is used, who may access it, and the rights you hold as the owner of that data.
Lucky365 is the data controller for all personal information collected from our members in Malaysia. This means we are fully accountable for how your data is managed within the lucky365 platform ecosystem.
This Lucky365 Privacy Policy applies to all our products and services, including Live Casino, baccarat, Sports Betting, Poker, slots, Virtual Sports, and e-sports available on the Lucky365 platform.
Information we need to provide you with the best service
Lucky365 collects various categories of personal data depending on how you interact with our platform. Below is a breakdown of the types of data we collect:
Lucky365 never collect credit or debit card details directly. All payments are processed through secure third-party payment providers. lucky365 retains transaction records only — not your card details.
Data collection sources we use
Lucky365 collects your personal data through several key methods:
Why we need your information
Lucky365 uses the personal data it collects for the following purposes:
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Registration & account management | Identity, contact | Contract performance |
| Financial transaction processing | Finance, transactions | Contract performance |
| Identity verification (KYC/AML) | Identity, documents | Legal obligation |
| Fraud prevention & security | Technical, usage | Legitimate interests |
| Customer support & service | All categories | Contract performance |
| Lucky365 platform improvement | Technical, usage | Legitimate interests |
| Promotional & marketing communications | Relationships, preferences | Your consent |
| Legal compliance | All categories | Legal obligation |
Lucky365 will not use your personal data for purposes unrelated to the provision of our services without your prior consent. You may withdraw consent for marketing communications at any time.
Who can access your data and under what circumstances
Lucky365 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, Lucky365 may share your data with the following parties under limited circumstances:
All third parties receiving data from Lucky365 are required to maintain data protection standards equivalent to or higher than those set out in this Privacy Policy.
Multi-layered protection for your personal data
Lucky365 makes serious investments in security infrastructure to ensure your personal data is always protected to the highest standards:
Specific security measures implemented by Lucky365 include:
While Lucky365 takes all reasonable precautions, no security system can guarantee 100% absolute protection. You also play an important role by keeping your Lucky365 password and login credentials confidential.
How long Lucky365 retains your information
Lucky365 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:
| Data Type | Retention Period |
|---|---|
| Active account information | For the duration of the active account + 5 years after closure |
| Financial transaction records | 7 years (Malaysia AML legal requirement) |
| KYC documents / ID verification | 5 years after account closure |
| Gaming activity logs | 3 years |
| Support communication logs | 2 years |
| Session cookie data | Until session ends / logout |
| Preference cookie data | Up to 12 months or until deleted by the user |
Upon expiry of the retention period, lucky365 will securely delete or anonymise your personal data so that it can no longer be linked back to your identity.
Full control you have over your personal data at Lucky365
As a Lucky365 member in Malaysia, you have the following rights under Malaysia's PDPA and this Privacy Policy:
You have the right to request a copy of all personal data lucky365 holds about you. Requests may be submitted through lucky365 customer support and will be processed within 30 business days.
If any data lucky365 holds about you is inaccurate or out of date, you have the right to request a correction. You may update certain information directly within your lucky365 account settings.
You may request that Lucky365 delete your personal data. However, this right is subject to our legal obligations – certain data must be retained for anti-money laundering compliance purposes.
You may object to lucky365 processing your data for specific purposes — particularly direct marketing. If you no longer wish to receive promotional emails from lucky365, you may unsubscribe at any time.
You have the right to receive your personal data in a machine-readable, portable format should you require it.
In certain circumstances, you may request Lucky365 to temporarily suspend the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the Lucky365 privacy team by email at privacy@lucky365-jit.com. We will verify your identity before processing any data-related request.
How we use technology to enhance your experience
The lucky365 platform uses cookies and similar tracking technologies to improve the user experience, analyse traffic, and maintain platform security.
Required for core Lucky365 platform functionality – including login authentication, session security, and language preferences. These cookies cannot be disabled.
Helps Lucky365 understand how members use the platform – including the most visited pages, time spent, and technical issues. Data is collected anonymously for service improvement purposes.
Saving your preferences on the lucky365 platform — such as your language selection, display settings, and favourite games — so you don't have to reconfigure them each time you log in.
You may manage or disable optional cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the lucky365 platform.
Additional safeguards for your sensitive financial information
Lucky365 recognises that your financial data is among the most sensitive information you entrust to us. As such, we take specific additional measures to protect it:
All payment methods supported by lucky365 — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks — are licensed and regulated payment providers in Malaysia. lucky365 only works with payment providers that have a strong security track record.
Protecting your data across borders
In some cases, Lucky365 may need to transfer your personal data to servers or service providers located outside Malaysia. This may occur in the context of international gaming software usage or cloud infrastructure services.
When international data transfers occur, Lucky365 ensures that:
How we notify you of changes
Lucky365 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, Malaysian legal requirements, or other operational reasons. The "Updated" date at the top of this page indicates the most current version of this document.
When Lucky365 makes material changes to this Privacy Policy, we will:
Your continued use of the lucky365 platform following the publication of any Privacy Policy changes will be taken as your acceptance of the updated terms.
We're here to help with any privacy-related enquiries
If you have any questions, concerns, or wish to exercise your privacy rights regarding your personal data at Lucky365, please contact us through the following channels:
The Lucky365 privacy team will acknowledge receipt of your request within 3 business days and endeavour to resolve it within 30 business days. For complex enquiries, this period may be extended, and you will be notified accordingly.
For general enquiries about Lucky365's services, please also visit the Frequently Asked Questions us or check Terms & Conditions lucky365.
Six core pillars underpinning lucky365's commitment to the privacy and data security of Malaysian members
All communications between your device and Lucky365's servers are protected by 256-bit SSL encryption – the same top-tier security standard used by leading banks in Malaysia.
Lucky365 has never sold, and will never sell, our members' personal data to any third party for commercial purposes. Your data belongs to you – we are simply its responsible custodian.
All of Lucky365's data management practices are designed and implemented in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your legal rights are always upheld.
Only lucky365 staff who require access to specific data in order to carry out their duties are permitted to view member information. Role-based access control (RBAC) is strictly enforced.
Lucky365 gives you real control over your data — review, correct, download, or delete it at any time. You hold the keys to your own personal information.
Lucky365's privacy and data security practices are regularly audited by independent third parties to ensure we remain compliant with the latest standards and that no system vulnerabilities go undetected.
Play Safe at lucky365
With a transparent privacy policy and industry-grade security systems, Lucky365 is the trusted choice for online entertainment in Malaysia. Sign up for free today – your data is always in safe hands with Lucky365.